Help With Your Support at Home Plan in Adelaide

A Support at Home plan can be hard to follow: approved services, a quarterly budget, contributions and monthly statements. Kindora Connect helps older people and families in Adelaide understand their Support at Home (formerly Home Care Packages) arrangements and get the most from them.

This page explains what care management is in the program, how the funding works and the practical help we can give with your plan.

What is care management in Support at Home?

The Support at Home service list describes care management as the activities that make sure your services add up to better overall wellbeing. That includes care planning, coordinating services, monitoring and reviewing how things are going, advocacy, and support and education.

For ongoing services, 10% of your quarterly budget goes towards care management. Providers can also receive a supplement for extra care management if you have specific needs.

How can Kindora Connect help with your plan?

• explaining your support plan, approved services and quarterly budget in plain English
• helping you understand your monthly statement and any contributions
• talking through changes when your needs or routines change
• keeping family members or representatives informed, with your consent
• passing on concerns about your health or safety to the right people
• helping you prepare for a reassessment if you need more support

Who is this for?

• you have just been approved and are not sure what happens next
• your statements are confusing and you want someone to go through them with you
• your needs have changed and your current services no longer fit
• your family lives away and wants to stay in the loop

How does this work under Support at Home?

Kindora Connect is an associated provider through VitalCare Support. VitalCare Support is the registered provider and manages your Support at Home budget. Kindora Connect plans and delivers your day-to-day services and is your main contact for your care.

Learn more in understanding Support at Home service arrangements.

Every month, your provider must give you an itemised statement showing how your budget has been spent, what is left and the contributions you have made. Reading it together each month is one of the simplest ways to stay on top of your care.

Where can you get independent help?

The Aged Care Advocacy Line (1800 700 600), run by the Older Persons Advocacy Network, gives free, confidential advice that is independent of providers. It is a good option if you have a concern you would rather talk through with someone outside your care arrangements.