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Associated provider through VitalCare Support

Support at Home (formerly Home Care Packages) in Adelaide

Support at Home helps older people in Adelaide stay living at home, with services such as personal care, cleaning, transport and social support. Kindora Connect delivers these services as an associated provider through VitalCare Support. Browse services below, or call us to get started.

Kindora Connect helps older people across Adelaide stay safe and independent at home through Support at Home services, from personal care and nursing to cleaning, meals, transport and company.

Discuss Support at HomeTalk to Our TeamCall 0431 060 524

Associated provider pathway

Services are delivered through VitalCare Support arrangements.

Adelaide-based support

Mobile support for home and community routines.

Families and representatives welcome

Family members, representatives and provider contacts can enquire.

What is Support at Home?

Support at Home (formerly Home Care Packages) is the Australian Government program that funds services to help older people keep living at home. It was introduced in November 2025, replacing the Home Care Packages Program and the Short-Term Restorative Care Programme.

To get Support at Home services, you first need an aged care assessment. The assessment decides whether you are eligible for ongoing services, short-term services, or both, and which services you are approved for.

If you are approved for ongoing services, you are given one of 8 classifications. Each classification has a quarterly budget, and the more care you need, the higher your classification. There are also short-term pathways, such as the Restorative Care Pathway and funding for assistive technology and home modifications.

The Commonwealth Home Support Programme, which offers entry-level support, is a separate program and continues alongside Support at Home.

How does Kindora Connect fit in?

Kindora Connect delivers Support at Home services as an associated provider through VitalCare Support. VitalCare Support is the registered provider and manages your Support at Home budget. Kindora Connect plans and delivers your day-to-day services and is your main contact for your care.

An associated provider is like a subcontractor. The registered provider stays responsible for the quality of your care, even when we deliver it. Read what being an associated provider means for a fuller explanation.

Support at Home services

Services we provide

Our services are grouped the way the Support at Home program groups them. Choose a service to see what it includes.

Clinical Supports

Nursing, allied health, care management and, from 1 October 2026, personal care, delivered or supervised by qualified professionals where needed.

Independence

Support to manage daily activities and stay independent, such as transport, respite, social support and therapeutic services.

Everyday Living

Help to keep your home liveable, such as cleaning, laundry, shopping, gardening, repairs and meals.

Who we support

Who do we support?

We work with older people and with the people who help them arrange care.

Older people

People who want practical help to keep living safely and independently in their own home.

Family carers

Partners, sons and daughters who help with care and want support, advice or a regular break.

Hospital discharge teams

Staff planning a safe return home who need services that can start once they are approved.

Case managers and care partners

Professionals arranging services within an older person's Support at Home budget and care plan.

How do I get started with Support at Home?

If you already have Support at Home services

Contact us and tell us which services you are approved for. We will talk with you and your family about how our services could fit your budget and your needs.

If you are still waiting for an assessment

Start with My Aged Care. You can apply for an aged care assessment online or call My Aged Care on 1800 200 422. Once you are approved and your funding is available, you choose a provider and agree a service agreement.

Funding is allocated separately for each approved service, so you can start one service as soon as its funding is available, even while you wait for others. We are happy to talk with you while you wait, so you know what to expect.

  1. Contact us

    Call, send an enquiry or choose the Support at Home option on our referral form.

  2. Talk about your needs

    Tell us which services you are approved for, what help you need and when suits you.

  3. Plan your services

    We plan your day-to-day services with you, within your Support at Home budget.

  4. Services begin

    We introduce your support worker or nurse and check in early to make sure everything is working.

New to how this works? Read how Support at Home arrangements work.

What will Support at Home cost me?

Your Support at Home budget is made up of government funding and your contributions. The Government sets how contributions work, and they depend on the type of service you receive and your income and assets.

  • Clinical supports, such as nursing: no contribution. These are fully funded by the Government.
  • Independence services, such as transport and respite: a moderate contribution.
  • Everyday living services, such as cleaning and gardening: the highest contribution.
  • Personal care: fully funded by the Government from 1 October 2026 if it is approved in your support plan.

You may need to give Services Australia information about your income and assets to work out your contribution. For current details, use the official Support at Home costs and contributions page.

Service areas

Areas we support

We visit older people at home and in the community across metropolitan Adelaide. Choose your suburb to see the services available there.

Support at Home FAQs

Questions about Support at Home

Plain answers for older people, families and care professionals.

What is the difference between Support at Home and the Commonwealth Home Support Programme?

The Commonwealth Home Support Programme offers entry-level help at home. Support at Home is for people who need more coordinated help, for example with many everyday tasks or more complex care.

I had a Home Care Package. What happens now?

People who had a Home Care Package were moved to Support at Home automatically when it started, with a classification at the same funding level as their package.

Can I change the services I receive?

Yes. You and your provider can change the mix of services within your budget at any time. If your needs change, you can also ask for a reassessment.

How long will I wait for Support at Home funding?

Wait times depend on the services you are approved for and your priority category. Funding is allocated separately for each service, so some services can start before others.

What is a care partner?

A care partner provides care management under Support at Home. That includes care planning, coordinating your services, reviewing how things are going and supporting you and your family.

Can I use Kindora Connect if VitalCare Support is not my provider?

Our Support at Home services are delivered through VitalCare Support. Contact us and we will explain what that means for you and your current arrangements.

Can a family member contact you for me?

Yes. Family members and representatives often make the first contact. We will talk with you as well, so your own wishes guide the services you receive.

Guides

Helpful Support at Home resources

Plain-English guides for older people, families and representatives.

Support at Home Information

Understanding Support at Home Service Arrangements

A plain-English overview of how Support at Home works: assessment, classification, budget and provider arrangements.

2026-09-25 | Content safety reviewer

Read guide
Support at Home Information

What Does Associated Provider Mean for Support at Home?

What an associated provider is under the aged care rules, and how Kindora Connect delivers Support at Home through VitalCare Support.

2026-09-25 | Content safety reviewer

Read guide
Referrals and Getting Started

Preparing for an Initial Support Discussion

What to prepare before calling, enquiring or making a referral for NDIS or Support at Home services.

2026-09-25 | Content safety reviewer

Read guide

Talk to our team

Call us, make a referral or send a message. We'll talk through the support you're looking for and explain what happens next.

Call 0431 060 524Make a referralContact us

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