A clear first conversation helps the team understand the person, the support pathway and the practical details that may affect whether Kindora Connect can assist.
Helpful details to prepare
- The person's name and preferred contact method.
- The suburb or service area.
- The support types being requested.
- Any timing, communication, safety or access considerations.
- Who is authorised to discuss the enquiry.
Keep private information limited
Only provide the information needed for the initial contact. Detailed documents, clinical information or sensitive records should be discussed through the appropriate pathway if required.
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